Knowledge base

Guides and answers.

In the portal, go to Releases and choose New release. Choose the label, the title and the type of release (single, EP or album).

In review by Crystal Distribution: a staff member checks the metadata, rights and media. You don't need to do anything unless we ask a…

Audio: WAV or FLAC, at least 16-bit/44.1 kHz, stereo. After upload, files are inspected on the server (duration, sample rate, channels) and…

For each track, you indicate whether it's an original composition, a cover or public domain, and whether samples were used. Covers require…

Store reports come in through our distribution partner. We import each report in full and check the total; only then do we allocate the…

A payout is prepared by Crystal Distribution from your available balance, approved by a second staff member and then submitted to the bank.…

Turn on two-step verification via My account → Security. Keep your recovery codes in a safe place; each code works once.

Invite team members with a role. Only owners can transfer ownership; an organisation always keeps at least one owner.

The AI assistant answers general questions from this knowledge base and, once you're signed in, can look up the status of your own releases…