How support works

The AI assistant answers general questions from this knowledge base and, once you're signed in, can look up the status of your own releases and payouts. The assistant does not issue warnings, remove music, change bank accounts or release payouts.

At any time, choose Hand over to a staff member: the conversation and its context are then passed to the team as a ticket. You can see the ticket number and the status in the portal.

If the assistant isn't working, create a ticket straight away via Help → Tickets → New ticket.

We only state a response time if the team has set one and it is staffed.