Payouts and bank details

A payout is prepared by Crystal Distribution from your available balance, approved by a second staff member and then submitted to the bank. You can follow every step in your wallet under Finance; it updates by itself. It also lists all your earlier credits and payouts.

You change your bank account at the bottom of your wallet under Finance, with a fresh two-step verification. A new account is verified first and has a waiting period; a payout that has already been approved does not change destination.

You can only request a payout correction (wrong amount, missing line) through a support ticket; the assistant cannot release or change a payout.

The minimum amount and how often we settle are set out in your royalty agreement. As long as it isn't active, no payout is scheduled; under Finance you can see which step is still open and whose turn it is.